About this Privacy Policy
This privacy policy and general privacy notice apply to my-french-house.com ltd. We at my-french-house.com ltd take your privacy seriously, and this policy and notice have been drafted in accordance with the requirements of the General Data Protection Regulation (“GDPR”), with support from the legal team at www.legalo.co.uk.
This privacy notice explains how we look after your personal data (in all situations where we collect it), sets out your privacy rights, and explains how the law and our approach to privacy and personal data protect you.
This privacy notice supplements any other privacy notices that we may provide to you at the point that we collect data from you and should be read in conjunction with those notices.
Our Status and Details
For the purpose of the GDPR, we are the data controller, and any enquiries regarding the collection or processing of your data should be addressed to our Privacy Manager using the contact details below:
Name or title: Patrick JOSEPH
Postal address: 76 Bridgford Road, West Bridgford, Nottingham, NG2 6AX, England
By using the Website, you consent to this policy. We are registered with the Information Commissioner’s Office for this purpose.
Information We Collect
We will collect, process, and store personal data only if you provide it to us directly. You may do this in your capacity as a user of this Website by enquiring about our properties, goods, or services, or by becoming a customer, supplier, or potential supplier.
Personal information covers any information which relates to you as an identifiable person. Below are examples of the type of data that this may include:
a) Identity Data, including forenames, last name, maiden name, date of birth, gender, marital status, and username or similar identifier.
b) Contact Data may include invoicing, purchase order, home or work address, email address and telephone numbers, personal or job title and position.
c) Special Category Data, for example, health or medical data, details about your race, religion and sex.
d) Technical Data may include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used to access this Website.
e) Profile and Usage Data may include enquiries submitted by you, purchase information, feedback and survey responses, and how you use our website, products and services.
f) Marketing Data may include details of any preference that you have advised us of in relation to marketing communications from us.
We may also collect non-personal data, such as Aggregated Data, which is data derived from your personal data and does not directly or indirectly identify you. This may include Usage Data detailing how you use our Website and the features and areas that you have interacted with.
How Do We Collect Your Personal Data?
A range of different methods may be used to collect data, which may include the following methods:
a) Direct interactions with us in person, by post, phone, email or otherwise. You may provide us with your Identity, Contact, and Financial Information.
b) Automated technologies or interactions with our website, by using the web enquiry form or when you register on the website. You may provide us with Identity, Contact, and Financial Information.
c) Third parties or publicly available sources (third parties may be used in processing Identity, Contact and Financial categories of personal data).
Data Accuracy
It is important that the data that we hold about you is accurate and up to date. If your data changes, please notify us so we can update our records.
Use of Your Information
We may hold and process personal data that you provide to us in accordance with the GDPR.
The information that we collect and store relating to you is primarily used:
a) To enable us to provide our services to you, to communicate with you and to meet our contractual commitments to you. This may include Identity, Contact, Financial and Transactional data.
b) To notify you about any changes to our business, such as improvements to our Website or service/product changes, that may affect our service or relationship with you. This may include Identity and Contact data.
c) If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you. This may include Identity and Contact data.
d) Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you. This may include Identity, Contact and Marketing data.
e) Where you have consented to receive our e-newsletters and property alerts, to provide them to you. This may include Identity and Contact data.
f) Where we need to comply with a legal obligation. This may include Identity, Contact and Transactional data.
g) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This may include all types of data.
Where we collect your data for marketing purposes, we will always request your consent at the point of collection to use it for that purpose.
We will always obtain your prior consent to share your personal data with any third party for their marketing purposes. This may be to enable relevant third parties to advise you of products or services that may be of interest to you.
We will only use your personal data for a reason other than the purpose for which it was originally obtained if we consider that we need to use it for that other purpose and have a legitimate interest in doing so.
Disclosure of Your Information
There are a range of circumstances where we may disclose your data to third parties. These include:
a) Regulatory bodies. We may disclose your data to regulatory bodies to enable us to comply with the law, assist with fraud protection, and minimise credit risk. This may include Identity, Contact and Transactional data.
b) Our Suppliers. We may disclose your data to third parties that are involved in the fulfilment of our services to you. This may include Identity, Contact and Transactional data.
c) Third-party marketing. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in. This may include Identity, Contact and Marketing data.
d) Business sale. We may disclose your personal data outside of our organisation: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if my-french-house.com ltd’s business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.
Please be advised that we do not disclose information about identifiable individuals to our advertisers, but we may, on occasion, provide Aggregated Data about our Website visitors and customers.
If you do not want us to share your data with third parties, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, or you can do so by writing to us at the address detailed above or sending us an email to info@my-french-house.com at any time.
Controlling the Use of Your Data
Where we rely on consent as the lawful basis for processing your data, you can revoke or vary that consent at any time.
If you do not want us to use your data or want to vary the consent that you have provided, you can write to us at the address detailed in clause 2 or email us at info@my-french-house.com at any time.
Data Storage and the Transfer of Your Data
As part of the services offered to you, for example through our Website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA - this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, payment processing provider, or who work for us when temporarily outside the EEA.
A transfer of your personal data may occur if any of our servers are located in a country outside the EEA, or if one of our service providers is located in a country outside the EEA.
If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.
If we transfer or store your personal data outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected, as outlined in this privacy policy. Where we use suppliers based in the US, we may transfer data to them if they are part of the Privacy Shield, which requires them to provide similar protection to personal data shared between Europe and the US.
Security
The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee its security during transmission to our site; any such transmission is at your own risk.
We have put in place security measures to prevent accidental loss or disclosure of your data. Once we have received your personal data, we will use strict procedures and security measures to prevent unauthorised access.
Where we have given you (or you have chosen) a password to access certain parts of our site, you are responsible for keeping it confidential. You should choose a password that is hard for others to guess.
In the event of a data breach, we will notify the ICO and you if there is a likelihood of loss or damage to you.
Data Retention
The length of time that we retain and store data depends on the purpose for which it was collected. We will only store data for as long as is required to fulfil that purpose or to satisfy legal requirements.
It is a legal requirement that we keep certain data about our customers and suppliers for at least six years. The types of data include Contact, Identity, Financial, and Transaction Data.
Where you have requested that we provide you with marketing materials, we will retain your data until you withdraw your consent.
Cookie Policy
We use a third-party, Raptive, to provide monetisation technologies for our website.
Consent to the Use of Cookies
For our website to function properly, we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this, we use a consent management platform. CMI Marketing, Inc., d/b/a Raptive (“Raptive”) is a service provider of this Site for the purposes of placing advertising on the Site, and Raptive will collect and use certain data for advertising purposes. To learn more about Raptive’s data usage, click here:
When you access our website, a connection is established with Raptive's server, which allows us to obtain your valid consent to use certain cookies. Raptive then stores a cookie in your browser to activate only those cookies to which you have consented and to properly document this. The processed data is stored until the predefined storage period expires or you request its deletion. Certain mandatory legal storage periods may apply notwithstanding those mentioned above.
Data Processing Agreement
We have concluded a data processing agreement with Raptive. This is a contract required by data protection law, which ensures that the data of our website visitors is processed only in accordance with our instructions and in compliance with the GDPR.
Server Log Files
Our website and Raptive automatically collect and store information in so-called server log files, which your browser transmits to us automatically. The following data is collected:
- Your consent status or the withdrawal of consent
- Your anonymised IP address
- Information about your browser
- Information about your device
- The date and time you visited our website
- The webpage URL where you saved or updated your consent preferences
- The approximate location of the user who saved their consent preference
- A universally unique identifier (UUID) of the website visitor who clicked the cookie banner
Your Rights
The GDPR gives you a range of rights in relation to the personal data that we collect from. You have the right to:
a) Access your personal data. This right, commonly known as the ‘data subject access request’, enables you to request a copy of the personal data we hold about you. You will not need to pay a fee to access your personal data unless we can justifiably demonstrate that the request is repetitive or excessive. We will respond to all legitimate data access requests within one month, but we may need to obtain further information from you in order to confirm your identity and the legitimacy of the request.
b) Request an update of the personal data. This enables you to have any incomplete or inaccurate data corrected.
c) Erasure of your personal data. This enables you to ask us to delete personal data where there is no justifiable reason for us to continue retaining or processing it. We may not always be able to delete the data such as if there is an ongoing contractual relationship between us or if we are legally required to retain the data.
d) Object to the processing of your personal data where we are relying on consent or our legitimate interests (or those of a third party) as the justification for processing the data.
e) Restrict the processing of your personal data. This enables you to ask us to change how we process your personal data. For example, you may wish to vary the basis for our contact with you.
f) Request the transfer of your personal data to you or to a third party. We will provide you, or a third party you have chosen, with your personal data in a structured, machine-readable format.
g) Withdraw consent. Where we rely on your consent to process your personal data, you may withdraw that consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You can exercise these rights at any time by writing to us at the address detailed above, or by email to info@my-french-house.com.
Third Party Links
You might find links to third-party websites on our website. If you click a link to a third-party website and visit that site, you may be allowing that site to collect and share certain data about you. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever, as we have no control over them.
Google Analytics
We use Google Analytics to understand how visitors engage with our website. This service uses "cookies", small text files placed on your device, to collect standard internet log information and visitor behaviour information in an anonymous form.
How we use this information:
- To analyse website traffic and user trends.
- To improve the property search experience and website functionality.
- To report on the effectiveness of our marketing and regional content.
The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for My-French-House.com.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data it holds.
Opting Out
You may refuse to accept cookies by selecting the appropriate settings in your browser. You can also prevent Google’s collection and use of data (cookies and IP addresses) by downloading and installing the Google Analytics Opt-out Browser Add-on.
For more information on how Google collects and processes your data, please visit Google’s Privacy & Terms.
Complaints
If you wish to raise a complaint regarding our use of your personal data, then you can contact the Information Commissioner’s Office (ICO), which is the UK supervisory authority for data protection issues.
If you wish to raise a complaint, we would welcome the opportunity to discuss your concerns before you contact the ICO, to see if we can resolve the issue for you.
Changes to this Policy
We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to stay informed about how we protect your personal data.
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us.
Version: Updated May 2026
