Guide to the Ameli Health Service in France
Originally posted on & updated on 30th November, 2023
Ameli is the online platform for the Assurance Maladie (health insurance) or CPAM in France, and is an acronym for 'assurance maladie en ligne' (health insurance online). To improve updating your account and to speed up the application process, a new online service in Ameli has been launched. You will be able to submit any supporting documents in a few simple clicks.
What is Ameli in France?Ameli.fr is the website for Assurance Maladie, an organisation that pays the healthcare provider directly for your GP appointment or medical procedure. Ameli can be easily accessed from any computer, smartphone, or tablet to access all of the French health insurance system and services.
Ameli allows you to check your reimbursements, edit your personal information, ask your questions via ameliBot (the Assurance Maladie chatbot) and more.
How do you Create an Ameli Account?To create an Ameli account you must be registered with Assurance Maladie or CPAM) and have a permanent Social Security number.
You can only create your Ameli account with a permanent Social Security number, using the first 13 digits. If your Social Security number starts by 7 (male) or 8 (female) this means that you have a temporary Social Security number.
Staying Up to Date with the Service
It is important to provide Ameli with an up-to-date email address to receive automatic notifications, and to keep it up to date. If the e-mail address associated with the account is no longer valid, call 36 46 (free + cost of a local call), a health insurance adviser will guide you through the process.
Try the Ameli Santé app.The Ameli Account application is available for all smartphones and tablets and offers practical services free of charge. You can Log in to your account with your social security number and personal code or via biometric authentication.
There are many benefits from using your Ameli account online or the app, including keeping track of any payments made to your doctor or chemist – or report the loss of your Carte Vitale. With the app you can :
- order your Carte Vitale
- report the loss or theft of a Carte Vitale
- change and update your bank or postal details
- track your payments 24/7, anywhere and anytime
- apply for or renew your complementary health insurance
- apply for a European Health Insurance Card (EHIC) (link)
- register the birth of a child
Attestation de DroitsYou will want to check that you can download your 'Attestation de droits', an essential document along with your Carte Vitale that confirms your rights. Otherwise you may need to drive to your local CPAM to request one, it's never easy and is not worth your time if you can help it.
More Healthcare Tips for Expats in FranceAmeli is the online service for the Assurance Maladie with whom you need to be registered with before you can open an account. If you're at planning stages or have just landed in France, you'll first want to join the French Healthcare System or CPAM, learn more or how to register with Ameli.
Additional Health Insurance & Top up
More than 95% of French people have a top up health insurance, it's called 'mutuelle' santé or 'mutuelle', almost everyone has one. The 'mutuelle' (a complementary health insurance) complements the reimbursements taken in charge by the public healthcare (Assurance Maladie/CPAM).
Usually 'mutuelles' provide 100% Santé options for most medical conditions, orthodontic treatments, opticians appointments and glasses, taxi journeys, ... This is important as Assurance Maladie does not reimburse most optic and dental costs. Likewise for hospital stays, Assurance Maladie reimburses up to a certain amount, most top-up schemes cover the remaining and the forfait hospitalier.